A call centre manager has to always keep an eye over his agents to keep the work going on efficiently and having a proactive approach to call centre management. Obviously, a standard practice is necessary to have a proper forecasting of call volumes according to the requirements of call centre. But then, managers are accountable… Read More »
The world of customer service has not restricted to just “customer problem department” but as evolved a lot into facilitating a quality customer care services for the increased customer’s satisfaction and to improve the interpersonal relationship with customers. The coming generation technology is impelling customer care solution into a new monarchy where it could impact… Read More »
We are the occupants of a sort of world where things have been modifying and getting down to business with the most recent advancements in sciences and technologies. In this way different things have changed and individuals are still putting their earnest attempts to make great utilization of most recent technological advancements. The global market… Read More »
We are the dwellers of a kind of world where things have been altering and shaping up with the latest developments in science and technology. In this manner various things have changed and people are still making their best efforts to make good use of latest technological advancements. The industry itself is adapting the technology… Read More »
Profit earning is the main motive of any business, through the sales of its products and services. But these days most of the business transactions takes place over the telephone. However, in the recent days the new concept has come into existence i.e. Interactive Voice Response Systems whereby, businesses can save labor and better utilize… Read More »