Historically, interactive voice response (IVR) solutions have used as pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to get the response. Nowadays modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition. IVR solutions helps users to retrieve information including bank balances, flight schedules, product details, order status, movie show-times, and much more from any telephone. Additionally, IVR solutions are effectively used to place outbound calls to deliver or to get information for appointments, past due bills, and other time critical events and activities.
There is lot more to know about IVR Services let’s take look over some of the integral points.
- handle high call volumes
- service customers after normal business hours
- improve customer service
- lower call center costs
- prioritize customers so urgent calls are handled quickly
- automate an outbound call campaign.
IVR applications are programmed in a manner to control and respond to calls on the IVR platform. IVR applications can either be developed by an enterprise or by IVR development companies that offer canned IVR applications. Customer or corporate data that was integrated with a view with the IVR system in order to provide accurate and customized service may include databases, mainframes, application servers, and third party information services and solutions.
Here, is the list of some top-class usages of IVR Services.
- Intelligent routing enables the clients to get connected to the most appropriate agent of the call center. This one is the foremost characteristic of the IVR Services.
- Integrate your IVR system with internal applications to enhance your call center operations and improve the efficiency of work
- Expand your ability to get feedback from customers with surveys that populate your database from your IVR solution.
- Advanced call routing allows your team to be accessible via cell, land-line, or even another IVR system
- Reduce idle time in your call center with outbound campaign management.
Minavo Communications has the ability to pamper its clients with one the advanced technology of call centers and with best of the services. Over the years it has been catering their clients with utmost satisfaction and now has gained the title of the Top-notch company of Communications in the entire industry.
Since IVR services covers the numerous benefits for the working of an efficient call centers, why to have the second thought?