Employing people to sit around and answer phones all the day, can be a costly undertaking for small businesses, isn’t it? That is why, to
IVR is known as Interactive Voice Response. It is a technology in telecom industry which enables your client to interact with a company’s host system
By definition call routing system is also known as automatic call distribution or ACD, which means it is used as a tool that can route
Today’s empowered consumer expects to engage, inquire, and request service according to them. Like whenever, wherever, and via whatever channel suits them. Customers have vigorously
The purpose behind the coming into existence the technology like Cloud Telephony is that, now you can make or receive phone calls and SMS any
Historically, interactive voice response (IVR) solutions have used as pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad
Smart call routing intuitively directs the call to your phone or the headset simply pauses the music for the incoming call and enables you to
Call recording may seems to be the one of the many run in the mill kind of function or an automated call management. But as