Telephony Based Audio Conferencing Solution Explained

With more and more technologies being invented day by day, many facilitate business communications. Communication plays an important role in businesses since clients or teams could be located in different geographical locations. Businesses go an extra mile to ensure the latest technologies are used. Among them the most widely used is Telephony based audio conferencing.

Telephony based Audio Conferencing is used for communicating to two or more people, mainly a group of people, who are in different geographical locations. This reduces unnecessary business travels just to attend a meeting and the call can be taken from any place, anytime. Audio Conferencing allows simultaneous communication of participants, For example, suppose you have a team in Delhi, India and another team in New York, USA. If the teams would like to connect with each other to complete a task, they would set up a conference bridge on a scheduled date and time and the teams can dial in to troubleshoot and discuss. With audio conferencing you can take office meeting calls anywhere, even if you are stuck in huge traffic jam and unable to reach office before the meeting starts. The invention of audio conferencing has been a boon to businesses because setting up a conference call has become really easy with just a couple of clicks and you can schedule your call.

The working of Telephony based Audio conferencing is slightly different from how the traditional phone works. The participants would have to dial into a Toll-free bridge number that is shared by a host instead of dialing each other. Once the participants have joined the toll free bridge line, they would be asked to enter the PIN details. Only those who have both the toll-free number and the PIN will be able to join the conference. This makes the call secure so that hackers do not join and listen into the call. Participants can call into the hosted call using their landline or mobile phones and they can dial-in and disconnect as and when required. Audio conferencing being really easy to use and simple, it doesn’t require additional training that people without any technical knowledge will be able to use it. There is also another type of telephony based  audio conferencing that certain companies provide where in the server calls out participants on the mobile when the meeting starts. So the participants need not do anything but just answer the call from the server and they would join the conference call immediately.

The following are the advantages of audio conferencing:

  • Money Saver

Companies can save a lot of money by reducing the unnecessary business travels that are scheduled just to attend meetings. Instead with audio conferencing, participants can avoid travel and attend these calls where ever they are located saving lots of time and money.

  • User-friendly

Since audio conferencing is simple and easy to use, it also does not require any special training or prior technical experience hence anyone can use it. Participants can join the call either using the mobile phone or the landline making it convenient for the layman to use.

  • Cost effective

Telephone based Audio conferencing is cheaper and does not require any special hardware. It is easy to set up and deploy. Since audio conferencing only requires audio, high quality audio can be obtained without any issues with connectivity.

  • Secure

The telephony based audio conferencing has a security feature that after the participant dials the toll free bridge line is asked to enter the PIN. This PIN is a unique access code that would provide access to the conference call, only those participants who have the PIN would be able to join the call. The Toll free number and the PIN are usually shared to the participants by the host of the call. This ensures that random people don’t join the call and listen in to confidential data that is being shared via call.

  • Multiple Participants

Many participants from any location can join the conference call and there is no restriction on the number of participants. Which is the major advantage of Telephony based audio conferencing. The participants can also talk simultaneously making troubleshooting and collaboration easy.

  • Recorded

All calls are recorded and are saved on cloud or can be sent via email. These recordings can be used for future decisions and training purposes. Suppose if a team suggests a solution over the conference call, the rest of the team can use the recording to check the steps or if anyone misses the meeting the host can forward the recording so that they are aware of what was discussed over the meeting.

A leading  IVR service provider, Minavo Telecom Networks has the best telephony based conferencing solution – VConvo. It allows businesses to setup group meetings with clients and team members, anytime and anyplace. VConvo can be easily integrated with helpdesk and CRM tools making it a must have tool for all business conferences. Its simple web panel allows admins to monitor the participants on the calls. The admin also has rights to add or remove or even mute participants. VConvo is simple to use, cost effective and secure. There is a pin assigned for every call so this ensures security. All conference calls are recorded and stored in cloud which again ensures that the data do not reach the wrong hands. VConvo also provides Outbound conference calls where the server calls the participants when the meeting starts and the participants need not call the toll free number or enter the PIN. Reduce expenses for travel by cutting down on travels that was planned just to attend meetings and take up those meetings anytime and anywhere. Also cut down cost of set up and deployment with the cost effective VConvo.

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